Responsible Gambling

Responsible Gambling at Imperial Wins Casino

Playing Should Feel Good — Let's Keep It That Way

At Imperial Wins Casino, we genuinely care about the people who play with us. Whether you're spinning the pokies for a bit of fun, trying your luck at the tables, or exploring our sports markets, gambling should always feel like entertainment — not a source of stress, guilt, or financial pressure.

We know that for most New Zealanders, a punt is just that: a bit of fun, a way to unwind, something to enjoy responsibly. But we also know that gambling can become a problem for some people, and when it does, it can affect not just the individual but their whānau, friends, and wider community.

This page exists because we take that seriously. Here you'll find honest information, practical tools, and local New Zealand support resources — everything you need to stay in control of your play.

---

Recognising Problem Gambling

Problem gambling doesn't always look the way people expect. It rarely starts overnight. More often, it creeps in gradually — a few extra sessions here, chasing a loss there — until gambling starts to take up more space than it should.

Ask yourself honestly:

• Do you spend more time or money on pokies and other games than you originally planned?
• Have you tried to cut back on gambling but found it difficult?
• Do you gamble to escape stress, loneliness, anxiety, or boredom?
• Have you borrowed money, sold possessions, or struggled to pay bills because of gambling?
• Do you feel restless or irritable when you're not gambling?
• Have friends or family expressed concern about how much you gamble?
• Do you find yourself chasing losses — betting more to try to win back what you've lost?
• Have you lied to people close to you about your gambling habits?

If you answered yes to one or more of these questions, please don't feel ashamed. It takes courage to be honest with yourself. The good news is that help is available, it works, and you don't have to go through this alone.

---

Our Commitment to You

Imperial Wins Casino operates with a genuine duty of care to every player. We are committed to:

• Providing practical, easy-to-use responsible gambling tools directly in your.
• Never targeting players who have self-excluded or set limits with promotional.
• Training our support team to recognise and sensitively respond to signs of problem.
• Refusing service to anyone under 18 years of age — no.
• Complying fully with New Zealand's gambling regulations, including the oversight of the Department of Internal Affairs and the Gambling Commission NZ.

We also want to be upfront: the house does have an edge. Gambling is not a reliable way to make money. No strategy, system, or "hot streak" changes the mathematics over time. Play for fun, set a budget you're comfortable losing, and walk away when you've hit your limit.

---

Responsible Gambling Tools in Your Account

We've built a suite of tools into the Imperial Wins platform specifically to help you stay in control. You can access all of these from your account dashboard at any time — no waiting, no hoops to jump through.

Deposit Limits

Set a maximum amount you can deposit over a chosen time period — daily, weekly, or monthly. Once your limit is reached, no further deposits can be made until the period resets.

How it works:

• Limits take effect immediately when you lower them.
• Requests to raise a limit are subject to a mandatory 7-day cooling-off period before the increase.
• You can set limits in NZ dollars to match your actual.

This is one of the most effective tools available. Setting a realistic deposit limit before you start playing takes the decision-making out of the heat of the moment.

Session Time Limits

Set a maximum duration for each gambling session. When your time is up, you'll receive a clear notification and be given the option to log out. This helps prevent the kind of extended play that can creep up on you without you realising how long you've been at it.

Reality Checks

Enable regular pop-up reminders during your session showing how long you've been playing and your net result for that session. These gentle nudges help keep you aware and grounded — especially useful when you're deep into the pokies and time starts to slip.

Cooling-Off Period

Need a short break without committing to a full exclusion? A cooling-off period lets you temporarily suspend your account for a set period — from 24 hours up to several weeks. During this time, you won't be able to log in, place bets, or deposit funds.

This is a great option if you feel like you're playing a bit too much and want to reset without permanently closing your account.

Self-Exclusion

Self-exclusion is a more serious step, and it's there for a reason. If you feel that gambling is genuinely harming you or those around you, you can request to be self-excluded from Imperial Wins Casino for a minimum period of six months, with longer options available up to a permanent exclusion.

What self-exclusion means:

• Your account will be closed.
• You will not be able to create a new account during the exclusion.
• All marketing communications from us will stop.
• Any remaining balance will be returned to you.

To request self-exclusion, contact our support team via live chat or email. We will process your request promptly and with full discretion. We take this step as seriously as you do.

---

Tips for Keeping Gambling Fun

Responsible gambling isn't about being restrictive — it's about staying in the driver's seat. Here are some practical habits that NZ players swear by:

• Set a budget before you play — decide what you're comfortable spending and treat it like a ticket price for.
• Never chase losses — if you've hit your limit, that's the session done. Tomorrow is another day.
• Take regular breaks — step away from the screen, grab a coffee, check in with.
• Don't gamble when you're emotional — avoid playing when stressed, angry, or upset; it leads to poor.
• Keep gambling separate from other finances — use a dedicated amount set aside for leisure, not bill money or.
• Balance gambling with other activities — pokies are more enjoyable when they're one of many things you do for fun, not the main.

---

Help and Support in New Zealand

If you or someone you care about is struggling with gambling, please reach out. The following services are free, confidential, and staffed by people who genuinely want to help. You don't need to be in crisis to call — early conversations are often the most powerful.

If you'd prefer to talk online, the Problem Gambling Foundation also offers web chat and email support — just search for them directly. Whichever way feels right for you, please don't hesitate to reach out.

---

Supporting Someone You Care About

Sometimes the hardest part isn't admitting you have a problem — it's watching someone you love struggle and not knowing how to help.

If you're worried about a partner, family member, or friend, the Problem Gambling Foundation can help you too. They offer support for affected family members and can help you navigate difficult conversations, set boundaries, and access professional guidance.

A few things to keep in mind:

• Lead with empathy, not anger — shame rarely helps and often pushes people further away.
• Focus on the behaviour, not the person — they are not defined by their.
• Look after yourself — supporting someone through problem gambling is emotionally demanding, and you deserve support too.
• Professional counsellors can help you decide what to say and when.

---

Under-18s — Absolutely No Exceptions

Imperial Wins Casino is strictly for adults aged 18 and over. We verify age during registration and reserve the right to request additional documentation at any time. We do not knowingly allow minors to gamble on our platform, and we actively encourage parents and caregivers to use parental control software to restrict access to gambling websites.

If you believe a minor has accessed our platform, please contact us immediately.

---

Talk to Us

Our support team is available around the clock via live chat and email. If you have concerns about your gambling, want to set up a tool, or need help with a self-exclusion request, please reach out. There is no judgement here — only support.

Your wellbeing matters more to us than your deposits. That's not just something we say — it's how we operate.