Terms & Conditions
Effective Date: May 28, 2026.
Welcome to Imperial Wins Casino. By accessing, browsing, or using the services provided at imperialwinscasino-nz.com (hereinafter "the Website," "we," "us," or "our"), you ("the Punter," "you," or "your") agree to be bound by these Terms and Conditions. Please read these terms carefully before you get keen on placing a wager. If you do not agree with any part of these terms, you must discontinue your use of our services immediately.
1. Introduction and General Provisions
Imperial Wins Casino provides a digital platform for real-money gaming, specifically curated for players based in New Zealand. By registering an account, you confirm that you are at least 18 years of age and possess the legal capacity to enter into a binding agreement.
These Terms and Conditions constitute a legally binding agreement between you and Imperial Wins Casino. While we aim to make your experience "sweet as," it is your responsibility to ensure that your use of our website complies with all applicable local laws, regulations, and ordinances in your jurisdiction.
2. Eligibility and Account Registration
To participate in games on our platform, you must first register for a user account. By opening an account, you warrant that:
2.1. You are 18 years of age or older.
2.2. You are residing in New Zealand.
2.3. You are acting on your own behalf and not as an agent for any third party.
2.4. You are not a prohibited person or someone who has been excluded from gambling activities.
During registration, you must provide accurate and truthful information, including your full name, date of birth, residential address, and a valid email address. You are responsible for keeping your login credentials confidential. Any activity that occurs through your account is considered your responsibility. If you notice any unauthorized access, contact [email protected] immediately.
3. Account Rules and Conduct
3.1. Single Account Policy: Each Punter is permitted to hold only one account. We reserve the right to close duplicate accounts and void any winnings derived from them.
3.2. Prohibited Behavior: You are strictly forbidden from using software to automate gameplay, engaging in collusion with other players, or attempting to manipulate the software.
3.3. Account Termination: We reserve the right to suspend or terminate your account at any time if we suspect fraudulent activity, money laundering, or a breach of these terms.
3.4. Verification (KYC): In compliance with anti-money laundering (AML) protocols, we require proof of identity and residency. You may be asked to provide documents such as a passport, driver’s license, or utility bill to verify your account.
4. Financial Transactions and Currency
All transactions on our platform are processed in New Zealand Dollars (NZ$).
4.1. Payment Methods: We support various payment methods popular in New Zealand, including POLi, Visa, Mastercard, Neosurf, various cryptocurrencies, and direct bank transfers.
4.2. Deposits: Deposits must be made using a payment method registered in your own name. We do not accept third-party payments.
4.3. Withdrawals: We strive to ensure fast withdrawals for our Kiwi punters. Before a withdrawal is processed, we may perform security checks. If a withdrawal is requested, you must have satisfied all bonus wagering requirements.
4.4. Processing Times: While we aim for immediate processing, bank transfers and credit card withdrawals may take several business days depending on the financial institution involved.
5. Bonuses and Promotions
We offer various bonuses to enhance your gaming experience. These are subject to specific "Bonus Terms":
5.1. Wagering Requirements: Unless stated otherwise, all bonus funds must be wagered a specific number of times before they can be converted into withdrawable cash.
5.2. Pokies Contribution: When playing pokies, please note that different games may contribute differently to your wagering requirements.
5.3. Bonus Abuse: Engaging in strategies to exploit bonuses — such as "bonus hunting" or placing low-risk bets to meet wagering requirements — is strictly prohibited and may result in the forfeiture of your winnings and account closure.
5.4. Expiry: Bonuses are subject to expiration dates. If requirements are not met within the specified time, the bonus and associated winnings will be removed.
6. Gaming and Fairness
We host a wide range of high-quality pokies designed to provide a fair and transparent experience.
6.1. Random Number Generator (RNG): All our games utilize a certified RNG to ensure that every spin of the pokies is independent and outcomes are truly random.
6.2. Game Malfunctions: In the event of a system error or game malfunction, all wagers affected by the error are voided. We are not liable for any losses resulting from such technical issues.
6.3. Punter Responsibility: It is the Punter’s responsibility to understand the rules of the specific pokie game they are playing.
7. Responsible Gambling
At Imperial Wins Casino, we believe that gambling should be a form of entertainment, not a way to make money. We are committed to supporting our players in maintaining a healthy relationship with gambling.
7.1. Self-Exclusion: If you feel that your gambling is becoming a problem, you can request a temporary or permanent self-exclusion by emailing [email protected].
7.2. Deposit Limits: You may set daily, weekly, or monthly deposit limits through your account settings.
7.3. Support Resources: If you or someone you know is struggling with problem gambling, we strongly encourage you to reach out to the Problem Gambling Foundation of New Zealand at 0800 664 262.
7.4. Awareness: We encourage all our punters to set a budget and stick to it. Never gamble with money intended for essential expenses.
8. Anti-Money Laundering (AML) and Counter-Terrorism Financing
We are committed to the highest standards of AML compliance in line with international best practices and the guidelines provided by the Department of Internal Affairs.
8.1. Monitoring: We monitor all transactions for suspicious activity. Any attempt to use our platform to launder money will be reported to the appropriate authorities.
8.2. Source of Funds: We reserve the right to request proof of your source of funds for large deposits or withdrawals to ensure that the money is derived from legal sources.
8.3. Cooperation: We will fully cooperate with law enforcement and regulatory bodies, including the Gambling Commission NZ, in any investigation regarding illegal activities.
9. Intellectual Property
All content, software, graphics, and trademarks on this website are the property of Imperial Wins Casino. You are granted a limited license to access the site for personal, non-commercial use. Unauthorized reproduction or redistribution of our content is strictly prohibited.
10. Privacy Policy
Your privacy is important to us. We collect and process personal data in accordance with New Zealand privacy laws. We use your information to provide services, verify your identity, and improve your user experience. We do not sell your personal information to third parties. For more details, please review our comprehensive Privacy Policy, which is incorporated into these terms by reference.
11. Disclaimer of Liability
The services provided on this website are offered on an "as is" and "as available" basis. To the maximum extent permitted by New Zealand law:
11.1. We do not warrant that the website will be uninterrupted or error-free.
11.2. We are not liable for any loss of data, profit, or other consequential damage arising from your use of the website.
11.3. You agree that your decision to participate in any game is your own, and you do so entirely at your own risk.
12. Dispute Resolution
We aim to resolve any concerns you may have in a professional and efficient manner.
12.1. Initial Complaint: If you have a dispute, please contact our support team at [email protected]. We will acknowledge your complaint within 48 hours and work toward a resolution.
12.2. Escalation: If you are not satisfied with the outcome of your initial complaint, you may request that it be escalated to our management team.
12.3. Governing Law: These Terms and Conditions shall be governed by and construed in accordance with the laws of New Zealand. Any legal proceedings arising from these terms will be settled in the courts of New Zealand.
13. Modifications to Terms and Conditions
We reserve the right to update or modify these Terms and Conditions at any time to reflect changes in our business or regulatory requirements. We will notify you of significant changes via email or through a notice on the website. Your continued use of the platform after such modifications constitutes your acceptance of the updated terms. It is your duty to check these terms regularly to stay informed of any changes.
14. Termination of Account
You may terminate your account at any time by contacting our customer support team. We reserve the right to terminate your account immediately if:
- You violate any of these Terms and Conditions.
- We believe you are using the site for illegal purposes.
- We suspect that you are involved in fraudulent activity or collusion.
- We are required to do so by legal or regulatory authorities.
Upon termination, any balance in your account may be subject to a review period to ensure compliance with our security and AML policies.
15. Final Provisions
15.1. Entire Agreement: These terms, together with our Privacy Policy and any other rules posted on the website, constitute the entire agreement between you and Imperial Wins Casino.
15.2. Waiver: Our failure to enforce any provision of these terms does not constitute a waiver of our right to enforce that provision in the future.
15.3. Severability: If any part of these terms is found to be invalid or unenforceable, that part will be severed from the agreement, and the remaining provisions will remain in full force and effect.
15.4. Force Majeure: We are not liable for any failure to perform our obligations due to events beyond our reasonable control, including but not limited to natural disasters, internet outages, or government intervention.
16. Contact Information
If you have any questions, concerns, or if you simply want to say "chur" for our services, please feel free to reach out to our dedicated support team. We are always here to help you navigate our platform and ensure you have a fantastic time playing your favorite pokies.
For all inquiries, please email: [email protected].
We thank you for choosing Imperial Wins Casino. We value every punter and are dedicated to providing a secure, fair, and entertaining environment for everyone in New Zealand. Remember to play responsibly, set your limits, and enjoy the thrill of the game. If you feel like you are losing control, please do not hesitate to contact the resources listed in our Responsible Gambling section. Your well-being is our priority, and we are here to support you in every way we can. Chur!
